Your Librarian
What is ROV-R?
ROV-R (Remote Operated Virtual Reference) is MTC Library’s Virtual Chat Assistant Friend. Our chatbot has been built and integrated using Springshare's LibAnswers tools and provides our students and faculty with library assistance 24/7.
Presentation Slides
Presentation Resources
PASCAL Presentation Handout
LibAnswers Chatbot Overview and Setup
-
Introduction to LibAnswers ChatbotThis page provides a comprehensive overview of the LibAnswers chatbot, including its features and potential benefits for library services. It explains how the chatbot can be used to answer common questions, provide resource recommendations, and more.
-
Setting Up Your ChatbotSpringshare offers detailed instructions on how to set up the LibAnswers chatbot, from initial configuration to customizing responses and integrating with your library’s website.
-
Creating Effective Chatbot ResponsesThis page contains guidance on how to create effective chatbot flows and predefined responses. This resource is useful for understanding how to structure conversations and ensure the chatbot provides accurate and helpful information.
Other Tools
-
LucidsparkThis is a collaborative whiteboard tool that we used for planning and mapping out chatbot flows.
-
CanvaWe used Canva to create ROV-R's dashing face.
Library Chatbot Case Studies
Ehrenpreis, M., & DeLooper, J. (2022). Implementing a Chatbot on a Library Website. Journal of Web Librarianship, 16(2), 120–142. https://doi.org/10.1080/19322909.2022.2060893
Reinsfelder, T. L., & O’Hara-Krebs, K. (2023). Implementing a Rules-Based Chatbot for Reference Service at a Large University Library. Journal of Web Librarianship, 17(4), 95–109. https://doi.org/10.1080/19322909.2023.2268832