Troubleshooting
Why aren't Course Reserves records (Citations) displaying in Primo VE?
Check if:
- The Bibliographic record for the Citation or the Holdings record of the Item is suppressed in Alma. The records must not have the "Suppress from Discovery" management tag checked in the MDEditor. Unsuppress the bib record so it can be published to Primo VE.
- The Course is "Active" as of today as defined by its "Start date" and "End date". If the Course is not Active, its records will not display.
- The job "Activate/Deactivate Courses" is enabled and has been running successfully. When activating or deactivating courses, this job publishes the bibliographic citations linked to the course. To see if it has been running, go to Admin > Monitor Jobs > History > change the limit box to Name and enter the job name: Activate/Deactivate Courses
- The Citation is a "Non-Repository Citation". Non-Repository Citations are not published and will never display in Primo VE. Use "Add Brief" or "Add Repository Citation" to add the citation instead.
Adapted from the Ex Libris Knowledge Article Course Reserves/Reading List Checklist for Alma-Primo.